Returns
Returns & Exchanges
We want you to be completely satisfied with your purchase. If something doesn’t fit or meet your expectations, we offer a simple and straightforward return and exchange process.
How does the return process work?
- Contact us: Get in touch with our support team at support@yourshop.com to initiate a return. Please include your order number.
- Return label: Once registered, you will receive a return label and detailed instructions.
- Send back the items: Securely package the items and send them back to us within 14 days of receipt.
Return Conditions
- Items must be unused, unwashed, and in their original packaging.
- Personalized or discounted items are not eligible for return or exchange.
- Returns must be initiated within 14 days of receipt.
Refunds
Once we have inspected your return, we will refund the purchase amount to your original payment method. This process may take up to 7 business days.
Frequently Asked Questions (FAQ)
Who covers the return shipping costs?
Return shipping costs must be covered by the customer unless the item is defective or incorrectly delivered.
Can I exchange an item?
Yes, please contact us to arrange an exchange. The new item will be sent based on availability.
Contact
If you have any questions or need assistance, feel free to contact our support team:
Email: support@yourshop.com
Phone: +49 123 4567890